Shipping Policy

Last updated: September 2026

Thank you for shopping with R3XForge.

Most of our products are made to order. This means your order is produced specifically after purchase and may require additional processing time before shipment.

Processing Time

Most orders require approximately 2–7 business days for production before they are shipped.

Processing times may vary depending on:

• product type
• production location
• order volume
• seasonal demand
• supplier availability

Processing time is separate from shipping time.

Shipping Destinations

R3XForge currently focuses primarily on customers in Europe.

Available shipping destinations may vary depending on the product, fulfilment location and carrier availability.

If shipping is available to your destination, the available delivery options will be shown at checkout.

Estimated Delivery Times

Delivery times depend on the destination, carrier and fulfilment location.

Estimated delivery times are shown during checkout where available.

Please note that delivery estimates are not guaranteed and may be affected by:

• carrier delays
• customs processing
• weather conditions
• public holidays
• seasonal demand
• circumstances outside our reasonable control

Shipping Costs

Shipping charges are calculated during checkout based on factors such as:

• delivery destination
• product type
• package size
• available shipping method

The final shipping cost will be displayed before you complete your order.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information after your order has been dispatched.

Tracking information may take some time to update after the parcel has been handed to the carrier.

Multiple Shipments

Some orders may be fulfilled from different production facilities.

As a result, items from the same order may occasionally arrive in separate packages and at different times.

You will not be charged additional shipping fees if an order is split due to fulfilment logistics unless otherwise stated at checkout.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your address, please contact us as soon as possible.

Once an order has entered production or has been shipped, we may not be able to change the delivery address.

Additional costs caused by an incorrect or incomplete address may be the responsibility of the customer.

Failed Delivery or Unclaimed Packages

If a parcel cannot be delivered because of an incorrect address, unsuccessful delivery attempts or failure to collect the package, it may be returned to the fulfilment facility.

Please contact us if this happens so we can review the available options.

Additional shipping costs may apply if the order needs to be shipped again.

Customs, Duties and Taxes

International shipments may be subject to customs duties, import taxes or other local charges depending on the destination country.

Where such charges are not collected during checkout, they may be charged by local authorities or the delivery carrier.

The customer is responsible for any applicable import charges unless otherwise required by law.

Lost or Delayed Orders

If your order appears to be significantly delayed, please contact us with your order number.

We will review the tracking information and, where appropriate, contact the fulfilment provider or carrier.

A delay in transit does not necessarily mean that a parcel has been lost.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible and provide:

• your order number
• photos of the damaged product
• photos of the packaging
• a short description of the issue

We will review the case and determine the appropriate solution.

Contact

Please contact us through the R3XForge Contact page and include your order number.